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Complaints and suggestions

Important

The Complaints and Suggestions procedure is applicable exclusively to the expressions of dissatisfaction of the citizens with the services provided by the Ministry of Industry and Tourism.

For other types of claims, opinions or queries, you can use the following forms: the following pages link to this page: "Open in a new window" target="_blank">Complaints about electricity and gas

  • to href="https://www.dsca.gob.es/es/consumo/como-reclamar-conflicto-consumo" title="Open in a new window" target="_blank">Complain about a consumer conflict
    • Ministry Service Letters

    Complaints and Suggestions

    Forms of Presentation

    Citizens' Complaints and Suggestions will be formulated indicating name, surnames and the way in which you want communications to be made, with the necessary data to carry them out (address, mail address, etc. ), and must be signed.

    In person and by post

    Ministry of Industry and Tourism. Calle Panamá, 1. 28071 Madrid

    You can fill in the following form, print it and present it in the General Registry, in any other registry of the Administration, in the post offices and in any of the places specified in article 16.4 of Law 39/2015, of 1 October, of the Common Administrative Procedure of the Public Administrations. " title="Suggestions and complaints form" class=" file2 pdf rspkr_dr_added" target="_blank">Complaints and suggestions form [PDF] [39 kb] to href="http://docreader.readspeaker.com/docreader/?cid=cguza&lang=readfad" PDFPDFPDFPDFPDFPDF]PDFPDFPDFPDFPDFPDFPDFPDFPDFPDFPDFPDF]

    Art. 19 of Royal Decree 951/2005, of 29 July, establishing the general framework for the improvement of quality in the General Administration of the State. The complaints made in accordance with the provisions of this royal decree will not, in any case, have the qualification of administrative appeal nor its presentation will interrupt the deadlines established in the current regulations. These complaints do not in any way condition the exercise of the remaining actions or rights that, in accordance with the regulatory regulations of each procedure, may be exercised by those who consider themselves interested in the procedure.

    Royal Decree 951/2005, of 29 July, establishing the general framework for quality improvement in the General State Administration (BOE 03/09/2005).