Other citizen services

Complaints and suggestions

The Complaints and Suggestions procedure applies exclusively to expressions of dissatisfaction by citizens with the services provided by the Ministry of Industry and Tourism.More information on complaints and suggestions..

Requests for accessible information and complaints about accessibility

Complaints regarding compliance with the requirements of Royal Decree 1112/2018, of September 7, on the accessibility of websites and mobile applications in the public sector, and requests for information regarding content that is excluded from its scope of application or exempt from compliance with accessibility requirements because it imposes a disproportionate burden.

• Requests for accessible information and complaints shall be submitted and registered in accordance with the requirements established in Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.
• Once the requests for accessible information and complaints have been received, the obligated entity must respond to the interested party within twenty business days.
• If the maximum period for responding has elapsed without notification of a response, it will be understood that the request for accessible information has not been accepted or that the complaint has not been considered.
• In the event of no response or disagreement with the decision taken, a complaint may be lodged, which must be responded to within a maximum period of two months.
• Appropriate administrative appeals may be lodged against the resolution of said complaint, in accordance with the provisions of Article 112 of Law 39/2015, of October 1, 2015.
• Electronic submission with certificate
• You can also fill out this form [PDF] [1.31 MB] , print it, and submit it to the General Registry of the Ministry of Industry and Tourism. Paseo de la Castellana, 162, Madrid, at any other government registry, at post offices, and at any of the locations specified in Article 16.4 of Law 39/2015, of October 1, on the Common Administrative Procedure of Public Administrations.

Registers

Office of Assistance in Registration Matters - General Register

Service charters

Service charters are the instrument through which the bodies, agencies, and entities of the General State Administration inform citizens and users about the services they are responsible for, their rights in relation to those services, and the quality commitments in their provision.

• Ministry service charters
• Citizen Information and Assistance Service
• Citizen Information and Assistance Service (brochure)